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    I sent a payment, but I haven’t received a confirmation. What should I do?

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    Last updated: 14-Nov-2025

    Please provide us with the following information:

    • Your wallet address
    • The transaction amount
    • The time of the transaction

    We will verify the details on Solscan.io. If the payment is not found, it means it did not go through. If it’s confirmed but not reflected in Bookit, we will escalate the issue to our engineering team.
     

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