Welcome to our Help Center

What should I do if I need to cancel or change a booking or purchase?

Refer to the cancellation policy of your purchased item at my.bookit.com or contact us at 888.805.2295 from 7:00 AM to 7:00 PM Pacific Standard Time, Monday through Friday, and 8:00 AM -5:00 PM Pacific Standard Time on Saturdays.

We will verify the details on Solscan.io. If the payment is not found, it means it did not go through. If it’s confirmed but not reflected in Bookit, we will escalate the issue to our engineering team.
 

 

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